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Resume

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VIRTUAL ASSISTANT SKILLS

  • Flexible Administrative Skills

  • Internet Research

  • Data Entry and Product Listing

  • Expert in Google Products, Microsoft Offices, and other Virtual Assistant Tools

  • Advertising, Sales, and Marketing

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CUSTOMER SERVICE SKILLS

BOOKKEEPING SKILLS

  • Excellent communication skills

  • Ability to use positive scripting to customers

  • Great Problem Solving Skills

  • Time Management and Flexibility

  • Knowledgeable About Accounting and Bookkeeping Principles

  • Accurate Data Entry Skills

  • Attention To Detail

  • MS Excel and Office, QuickBooks, and Google Docs

Work Experience

American Express, Customer Service Professional

  • Answering customer inquiries and administering credit card  maintenance

  • Identifying the true needs of card members to help them in their future needs

  • Providing an excellent solution to card members' problem and complaints

Intelispend Prepaid Solutions, Customer Sevice Specialist

  • Taking escalation call from agents

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Assist with placing gift card orders

Accounting staff

  • Worked part-time for a client based in Manila whose responsible in preparing income taxes calculation for small businesses

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